Terms & Conditions

By using the Flepty app or website, you agree to follow these Terms & Conditions. Please read them carefully before placing an order.

1. Product Information

We try to keep product images, descriptions, prices, sizes, and other details accurate. However, slight variations may occur due to photography, screen settings, handmade preparation, or product availability.

2. Prices and Availability

Product prices, offers, delivery charges, and availability may change from time to time. Flepty may cancel an order if a product is unavailable or if there is an error in the product details or price.

3. Orders and Payment

After placing an order, you may receive an order confirmation. Flepty currently offers Cash on Delivery where available. The customer or recipient must pay the confirmed order amount at the time of delivery.

4. Delivery

• Customers must provide a complete and accurate delivery address and contact number.
• For flowers, gifts, and other perishable or time-sensitive products, delivery may be attempted according to the available delivery schedule.
• If delivery fails because of an incorrect address, recipient unavailability, refusal to accept the order, or other reasons related to the customer or recipient, another delivery attempt may not be possible.

5. Cancellation, Complaints and Resolution

Order cancellation may be available only before the order is prepared or dispatched.

As some products are perishable or time-sensitive, a general return facility may not be available. However, customers may contact support regarding damaged, incorrect, or other reasonable product-related issues. Flepty will review the complaint and consider an appropriate resolution based on the circumstances.

6. Product Variations

Handmade, seasonal, or locally prepared products may have slight differences in appearance, color, size, arrangement, or packaging. If a particular item is unavailable, Flepty may provide a suitable alternative where appropriate.

7. Account and Website Use

Customers must provide accurate information and must not misuse the app, place fraudulent orders, copy Flepty’s content, or interfere with the operation of the platform.

Flepty may restrict or suspend an account in case of misuse or violation of these terms.

8. Changes to Terms

Flepty may update these Terms & Conditions when necessary. The latest version will be available on the app or website.

9. Contact Us

If you have any questions, concerns, or require assistance regarding these Terms and Conditions or the use of Flepty’s services, including any queries or clarification related to these Terms and Conditions, you can contact us at:
Email: support@flepty.com